FAQs

SHIPPING & RETURN FAQs:

When will my order be shipped and when will it arrive?

We process and ship all orders within 2 business days and will supply you with tracking details to follow up on your shipment. In general international shipments arrive within 5-10 business days.

What is your return/exchange policy?

You may return all online orders within 14 days of delivery. All returns must be returned to the below address: 
21 concept store / 21dgrs 
Jalan Raya Seminyak No 47a 
Seminyak 
80361 Bali 
Indonesia 
Prior to returning an article please email us at: info@21dgrs.com 
Customers must ensure that all items returned are in the condition in which they were received, are unworn and returned within their original packaging with the clothing labels and tags intact. Please use a secure, insured and tracked delivery service (such as Fedex, UPS, DHL or equivalent), as we cannot accept liability for any items not received. Please note that all return postage costs are the responsibility of the customer. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.

Am I responsible for import duties and taxes?

Yes. Depending on your country's import laws, you may be required to pay local duties and taxes.These fees are not included in the shipping price. For more information please contact your local customs office.

PRODUCT FAQs:

What does Pre-Order mean?

In some cases, especially on some high end statement jewelry pieces or limited edition styles, we offer brand new products online that you can pre order. These items are not yet available for immediate delivery but can be ordered in advance so you can make sure that the item will not be sold out. 100% of the order value will be charged upon order placement and you will be informed about the expected delivery time in the individual product details.

Does Twenty One Degrees produce socially responsible?

All our products are designed and manufactured from the bottom up, we care about the quality from fit, fabric, print. finishing to tags and packaging while controlling all steps of the production. Only by controlling all steps of the production and keeping all production on Bali, we can guarantee that our production is fair and socially responsible. We work personally with a very small team of sewers, printers and silversmiths. We strive to offer you the highest quality and transparency that mass production could not fulfill. Should you have any questions about our production please do not hesitate to contact us.

Is the Twenty One Degrees website secure?

Yes. We always keep your details private. All information that we collect will only be used to process your order. Of course we will not sell, swap or pass on any of your details. Our online store is level 1 PCI compliant and uses 128 bit SSL certificates to keep your order details secure. You can sign up to our newsletter to keep yourself informed about upcoming sales, specials or new collections.